Privacy Policy

Quigo Express (“Quigo Express”, “we”, “our”, or “us”) operates a shipment and delivery service in Nigeria.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and services.

Effective Date: 8th of January, 2026.

• 1. Information We Collect We collect the following information to provide and improve our services:
  
  
  Personal Information

  1. First name and last name
  2. Email address
  3. Phone number
  4. Whatsapp number
  5. Profile photo
  6. Delivery or pickup address
  Usage & Technical Information

  1. Internet connectivity status
  2. Device information required for app functionality
  3. Notification tokens (for delivery updates and service alerts)
  Media & Documents

  1. Photos captured or selected by you, such as profile photos or shipment receipts
• 2. How We Use Your Information We use your information to:
  
  
  1. Create and manage your account
  2. Process shipments and deliveries
  3. Communicate delivery updates and service notifications
  4. Verify user identity where necessary
  5. Improve app functionality and reliability
  6. Comply with legal and regulatory requirements
• 3. Permissions Explained The app requests the following permissions only when necessary:
  
  
  1. Camera: To capture profile photos and shipment receipts
  2. Storage: To select or store shipment-related documents
  3. Biometric / Fingerprint: To confirm sensitive in-app actions securely
  4. Notifications: To send delivery updates and service alerts
  5. Foreground services & network access: To synchronize shipment data reliably
  These permissions are used strictly for their stated purposes.
• 4. Data Sharing We do not sell or rent your personal data.
  
  We may share limited information only:
  
  
  1. With trusted service providers involved in delivery operations
  2. When required by law or government authorities
  3. To protect the safety, rights, or property of users and Quigo Express
• 5. Data Storage & Security We implement reasonable technical and organizational measures to protect your information against:
  
  
  1. Unauthorized access
  2. Loss or misuse
  3. Alteration or disclosure
  Data is retained only as long as necessary to provide our services or comply with legal obligations.
• 6. User Choices & Control You may:
  
  
  1. Update or correct your personal information
  2. Choose not to provide optional data
  3. Disable notifications through device settings
  4. Contact us to request account or data deletion (subject to legal requirements)
• 7. Children's Privacy Quigo Express is not intended for children under 13 years of age. We do not knowingly collect personal data from children.
• 8. Third Party Services The app may use trusted third-party services (such as Firebase for notifications) that operate under their own privacy policies. These services only receive data required to perform their functions.
• 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly.